Imagine you order a mobile phone from an online marketplace or an e-commerce website, only to open the package and find a bar of soap instead. In such cases, what do you do? Panic or file a complaint? And more importantly, where do you file the complaint? Should you go to the court or knock the police door?

One can now file a complaint from your home through the edaakhil.nic.in. The Consumer Protection Act has made it possible for consumers to get back their hard earned money.