The Brihanmumbai Municipal Corporation (BMC) has introduced a centralised digital platform, ‘Marg Pranali’, aimed at improving how civic complaints are registered, tracked and resolved across the city.

According to the BMC, the system - developed by its Information Technology Department - was inaugurated at the civic headquarters on Wednesday by Mayor Ritu Tawde. The initiative is intended to bring together multiple complaint mechanisms into a single interface to reduce delays and improve coordination between departments.