Adnan Sami lashes out at Mumbai airport T2 service, calls out staff for being 'extremely rude' and 'unprofessional'

Singer Adnan Sami has taken to social media to express disappointment with the service he received at Mumbai Airports Terminal 2 He alleged negligence and unprofessional behaviour by the staff at the airports Pranaam service He went on to explain his experience and revealed that he was unhappy with the way he and his team were treatedAdnan Sami calls out Mumbai airport staffTaking to X Adnan Sami penned a long note which called out the service and pointed out that he had been using it since its early days He alleged that despite the staff having called his team earlier to confirm their arrival no staff at the airport were present to receive them as they arrived He also expressed disappointment over the way the flight delay was handledHe wrote Our flight was delayed by airindia five hours which in itself was appalling a fact that Pranaam knew but they only informed us after we had gone through the entrance security Had they informed us beforehand we would have easily avoided coming earlier to the airport amp been sitting comfortably at home Instead because of their negligence and carelessness we had to endure this long tiring wait at the airportShame on Pranaam Services at Mumbai Airport T2 As a long time client I have to share that my last experiencehellipWellhellipit was NOT good To begin with upon arrival no one was actively waiting to receive even though they had called my staffrsquos phone to confirm our arrival and not to speak of the fact that I am one of their earliest clients ever since this service began Our flight was delayed by airindia five hours which in itself was appalling a fact that Pranaam knew but they only informed us after we had gone through the entrance security Had they informed us beforehand we would have easily avoided coming earlier to the airport amp been sitting comfortably at home Instead because of their negligence and carelessness we had to endure this long tiring wait at the airport Then the female staff member assigned to us was completely rude First she was consistently on her mobile phone When it was time to escort us from the lounge to the departure gate she failed to show up Instead she sent the porter When asked where she was the porter had no clue We were take by buggy and when we arrived at the gate the porter had to search for her and he found her sitting in a corner AGAIN engrossed in her mobile phone chatting away Only when she was reprimanded did she hang up There was a huge crowd lined up and she had no clue where to take us to fast track us through to the FirstBusiness class section which was actually empty but she had no clue We had to navigate ourselves through it all Due to this huge crowd at this gate which was difficult to handle there was chaos simply because this girl didnt bother to do her homework When she was reprimanded again instead of being apologetic she tried to snap back for which she was immediately shut down Extremely bad conduct and disappointingly unprofessional This is the 2nd time Pranaam has misbehaved You charge for these services and have a monopolistic attitude which is extremely arrogant infinitely annoying amp egregiously disrespectful Irsquom once again extremely disappointed in the staff for this incident CSMIA_Official AdaniOnline gautam_adani AAI_Official Pib_MoCAmdash Adnan Sami AdnanSamiLive November 8 2026Highlighting the behaviour of a female staff he explained Then the female staff member assigned to us was completely rude First she was consistently on her mobile phone When it was time to escort us from the lounge to the departure gate she failed to show up Instead she sent the porter When asked where she was the porter had no clue We were take by buggy and when we arrived at the gate the porter had to search for her and he found her sitting in a corner AGAIN engrossed in her mobile phone chatting away Only when she was reprimanded did she hang up There was a huge crowd lined up and she had no clue where to take us to fast track us through to the FirstBusiness class section which was actually empty but she had no clue We had to navigate ourselves through it all Due to this huge crowd at this gate which was difficult to handle there was chaos simply because this girl didnt bother to do her homework When she was reprimanded again instead of being apologetic she tried to snap back for which she was immediately shut down Extremely bad conduct and disappointingly unprofessional sicAdnan added that this was the second time he had faced such an experience with the service while questioning its attitude towards customers He pointed out that people pay for the assistance and deserve professional treatment This is the 2nd time Pranaam has misbehaved You charge for these services and have a monopolistic attitude which is extremely arrogant infinitely annoying and egregiously disrespectful he addedAdnan Sami questions airports chatbot responseAfter raising his concerns the singer received a generic reply from Mumbai Airports handle which further enraged the singer He called out the chatbot response from the authorities after raising the issueNothing more annoying than to get a standard template amp lsquopatronisingrsquo response to a complaint that one has filed from a BOT That adds insult to injury he wroteFurther taking a dig at the response he wrote Also if you lack the manners then at least program some manners into your BOTS how to address clients formally ndash Wersquore on firstname basis Really before ending the post Kuch Tameez aur Tehzeeb seekhiyayHadd haiLearn some manners and etiquette This is ridiculous